In case of non-acceptance due to cashier not knowing how to process/accept, you can go to the branch Customer Service or look for the Officer in Charge for the day to report. 

Should they still refuse to accept, kindly send the following information to


Full Name:

Contact Number:

Email Address:

Merchant Name:


Person you transacted with:


Reason for non-acceptance:


You may also check our Merchant Locator at to see merchants accepting Sodexo gift certificates.